Harborstone services
AI Receptionist
A professional first response, even when your team is busy. An AI receptionist answers common questions, takes caller details and passes urgent calls to a person.
What is included
What the service covers
Answers from your information
Hours, services, service area and approved answers, kept up to date by your team.
Caller details and summaries
Name, need and contact details captured, with a summary sent after each call.
Clear handoff rules
Urgent, sensitive or unusual calls go to a person.
Testing and oversight
Sample calls reviewed before launch and performance checked afterward.
Who it is for
Businesses with repeat questions, steady call volume or a need for after-hours call handling.
What to bring to the first call
- Your most common questions and answers
- Your hours and service area
- A rough idea of call volume
- Who takes urgent calls
How it goes
- Map your common calls
- Write approved answers and handoff rules
- Configure the assistant
- Test routine and tricky calls
- Review summaries and refine
Your proposal
Pricing depends on the scope you need. After a short consultation, you get a written proposal with scope, pricing, timeline and who performs the work, before you commit to anything.
AI can misunderstand callers. Every setup includes clear limits and a human fallback.
Want every call answered?
A 15-minute call is enough to tell whether Harborstone can help, and what it would take.