Harborstone services
Missed-Call Text Back
An unanswered call is often a lost customer. Missed-call text back sends an automatic, friendly text so the caller can tell you what they need.
What is included
What the service covers
An instant first response
A text in your business's voice goes out seconds after a missed call.
Every caller captured
Each caller becomes a contact, with a notification to whoever handles replies.
Follow-up that fits your team
Optional after-hours messages and reminders, with clear opt-out handling.
One inbox
Missed calls and text conversations in one place, on your phone or computer.
Who it is for
Trades, shops, service businesses and owner-operators who cannot answer every call.
What to bring to the first call
- Your business phone number
- Your hours
- The questions customers ask most
- Who will handle replies
How it goes
- Review your phone setup and missed-call pattern
- Agree the message and who replies
- Configure it and register the number for business texting
- Test missed calls and replies
- Walk your team through it
Your proposal
Pricing depends on the scope you need. After a short consultation, you get a written proposal with scope, pricing, timeline and who performs the work, before you commit to anything.
A text creates a chance to respond; it does not replace a person following up. Business texting requires carrier registration (A2P 10DLC), which is part of the setup process.
Tired of missed calls?
A 15-minute call is enough to tell whether Harborstone can help, and what it would take.